News and Events
When news is official, such as new customer engagements with ISM or the annual ISM Top 15 Awards, ISM distributes press releases that are often picked up in the media.
ISM Launches Social Media Policy Services for Increasingly Complex Online World
Increasing its emphasis on the growing social media marketplace, ISM today announced Social Media Policy Services as the latest addition to its Social Media and Social CRM offerings. Helping organizations navigate an increasingly complex “socially-charged” online world, ISM’s new Social Media Policy Services enable companies to implement best-in-class social media employee guidelines that foster employee goodwill and mitigate risk. To read the entire press release, please click here.
Continental Mills Leans on ISM for Results-Driven CRM Business Strategy
Seeking to help increase customer knowledge, ISM today announced it has been chosen as the CRM business consultancy for Continental Mills, a global food manufacturer. Having already completed a CRM business case and high-level CRM Strategy Roadmap for Continental Mills, ISM, led by CRM guru Barton Goldenberg, will next advise the food service organization on best practices for a successful CRM initiative, including the right mix of people, process and technology. To read the entire press release, please click here.
ISM Reveals Top 5 Pragmatic Best Practices for Social CRM
Providing much needed clarity for B2B organizations looking to integrate CRM and social media for increased customer engagement, ISM Inc. shares the top five pragmatic best practices for Social CRM, based on significant in-the-trenches consulting with dozens of Fortune 1000 global organizations. To learn more about ISM's Top 5 Pragmatic Best Practices for Social CRM, please click here.
ISM Introduces Social CRM Practice
After three years of highly lauded social CRM projects with more than two dozen Fortune 1000 organizations including AAA, Vopak, and Kraft Foods, ISM Inc. is formally introducing its Social CRM practice. The new practice will help guide global organizations to reap additional generous returns from their CRM investment via social media services. ISM applies a unique approach that allows organizations to begin applying social CRM and social media in a very cost-effective and controlled way. To learn more about ISM's Social CRM Practice and related services, please click here.
ISM Announces the 2011 Top 15 CRM Software Award Winners
On February 8, 2011, ISM announced the Winners of the 2011 Top 15 CRM Software Awards for Enterprise and Small & Medium Business Solutions. The winners of the 2011 Top 15 CRM Software Awards have continued to raise the bar for the CRM community with significant advancements in both functionality and connectibility. Mobile access and Social CRM have become must-haves for sales and marketing professionals and their always-on, always-connected Digital Clients. The ISM Top 15 CRM Award winners were chosen after intensive testing in the ISM Software Lab. To read the full press release, please click on this Weblink: http://tinyurl.com/275dol2
ISM Announces the Winners of Its First Annual Social CRM Software Awards
On August 2, 2010, ISM announced the winners of the First Annual Social CRM Software Awards at the CRM Evolution Conference in New York City. Social CRM can be defined as "the tools and processes that encourage better, more effective customer interaction and leverage the collective intelligence of the customer community with the result of increasing intimacy between an organization and its customers/prospects." The Social CRM Award winners were chosen after intensive testing in the ISM Software Lab. To read the full press release, please click here.
Barton Goldenberg Quoted in Inc.com Article
On July 12, 2010, Inc.com published an article “How To Choose CRM Software” on the appropriate method of choosing CRM software to fulfill your company’s needs. ISM President, Barton Goldenberg, was quoted several times in this article. To read the article, please click on this Weblink: http://tinyurl.com/35cmsk8
July 2010. Contact ISM at (301) 656-8448 for additional details.
Kraft Food Service engages ISM to implement CRM Assessment www.kraftfoodservice.com September 2010. Contact ISM at (301) 656-8448 for more details.
Sara Lee engages ISM to implement CRM Executive Briefing www.saralee.com July 2010. Contact ISM at (301) 656-8448 for more details.
Continental Mills engages ISM for Strategic Advisory regarding their Health Care Industry Program www.continentalmills.com July 2010. Contact ISM at (301) 656-8448 for more details.
CAA North & East Ontario engages ISM to implement CRM Executive Briefing www.caaneo.ca June 2010. Contact ISM at (301) 656-8448 for more details.
J.A.M. Distributing engages ISM to implement CRM Roadmap
www.jamdistributing.com June 2010 Contact ISM at (301) 656-8448 for more details.
Samsung engages ISM to implement Greensville, SC Contact Center Assessment www.samsung.com June 2010. Contact ISM at (301) 656-8448 for more details.
Giorgio Armani engages ISM to help their Customer-Centric Business Strategy www.giorgioarmani.com April 2010. Contact ISM at (301) 656-8448 for more details.
ExxonMobil engages ISM to perform their Salespipeline Review www.exxonmobil.com December 2009. Contact ISM at (301) 656-8448 for more details.
Decision Resources engages ISM to perform their CRM Assessment www.decisionresources.com September 2009. Contact ISM at (301) 656-8448 for more details.
Silicon Valley Bank engages ISM to perform their CRM Assessment www.svb.com January 2009. Contact ISM at (301) 656-8448 for more details.
